1. Return Period You have 30 days from the date of delivery to return your item for a refund or exchange.
2. Eligibility To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
3. Non-Returnable Items Certain items are non-returnable, including: – Gift cards – Some health and personal care items
4. Return Process To initiate a return, please contact us at office@uzumarts.com with your order number and reason for return. We will provide you with a return authorization and instructions.
5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 14 days.
6. Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Shipping costs are non-refundable.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at support@uzumarts.com with photos of the damage. We will arrange for a replacement or refund.
8. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@uzumarts.com.
9. Late or Missing Refunds If you haven’t received a refund within 14 days of approval, please check with your bank or credit card company. If you still have not received your refund, please contact us at office@uzumarts.com.
For any questions or further assistance, feel free to reach out to us at office@uzumarts.com.
